Return defective item

 

Policy: we try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective, and the product is going to be returned, please note that customers should take responsibility for the return postage.
Details: all customers should contact us by customer service express (contact) before returning any item(s). Td will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
1) photos of the front and back of the packaging envelope or box 
2) the picture of the model and po number of the item 
3) photo, video or screenshot of the defective item 
4) photo, video, screenshot, or description of the defect or defective area

 

For defective items shipped from overseas warehouse, please contact us for solutions and do not return it to overseas warehouse, because we have no staffs handling defective items there and it takes long time to ship them back to manufacturers from there. If any problem happens after you return it to overseas warehouse, for example item lost, we shall not be responsible.

 

Because different batches of the products, item logo or packaging you received may be different from the one displayed on our website. If the main functions or appearance of the product proved to be consistent, please understand the case which won't be applied in this policy.

 

Return unsatisfied products


If you are unsatisfied with the items you purchased, then just return it within 5 days of receipt for a full refund or an exchange. If the defection is not a result of our fault, customers will be required to cover shipping costs both ways. 
And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition.
The return address and shipping fee, please contact our cs staff to further confirm it.

 

Important notes:
1. All customers should contact us by customer service express (contact) before returning any item(s). Td will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
1) photos of the front and back of the packaging envelope or box 
2) the picture of the model and po number of the item 
photo, video or screenshot of the defective item 
4) photo, video, screenshot, or description of the defect or defective area
please note that customers should take responsibility for the return postage.

 

2, please keep all packaging material as they're needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.
 
3, refunds can be taken as cash through your original paid account or td points. Td points refund does not cause any additional fees and does not expire.
 
4, please use the cheapest way to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers don?T notify us before returning the products via dhl, ems, ups and fedex express. And express courier services such as dhl, ems, ups and fedex etc. Are not eligible for return shipping cost reimbursements. 
 
5, please remember to include a note in your returned package indicating the following details: 
1) your order number; 
2) the returned item model;
3) original tracking number;
4) your return address and telephone number.
This note will help expediting the processing time for you.
 
6, if the warranty period/return policy in a specific category/product detail page is different from the policy above, please follow the category/product detail page.
 
7, return address and shipping cost: please contact td customer service to confirm the address first. Generally it costs no more than 20usd if you send back by regular airmail, please contact your post office directly to confirm the cost.
 
8, If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 7 days from the receipt of your shipment (returns must be in the original box with all contents). Any cost incurred during the process will be at customer?S expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.
 

9,Td reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/policy page/help section to keep the customers informed.